Reviews Page 6

6885 S Redwood Rd, West Jordan UT 84084

(801) 561-7474

http://www.embarcatwestjordan.com

See why our residents are raving! Our West Jordan, Utah, apartment ratings showcase the benefits and rewards of living in our thriving community. Here, we value all our resident’s voices and can't wait for you to see our apartments for yourself. Our apartments offer an incredible location with close access to various popular attractions. If you have any comments or suggestions, please let us know! We appreciate the feedback, good or bad. Join Embarc at West Jordan apartments in West Jordan, Utah today.

My experience was less exciting than I had hoped. Within our first week living there we had a heavy weed smell in our apartment which I notified management about and they didn't say or do anything about it. We had an extremely loud neighbor above us who we tried to personally go to about the noise but nothing changed. The dumpsters were always overflowing with trash all over the ground. Things in our apartment weren't the worst but definitely didn't feel safe. I mentioned multiple times the water heater was going out and they would just turn up the temperature. We also had black mold consistently growing in the window seals and the shower. The cealing above our bathroom sink had a soft water spot in it that never got fixed. When we started the heater in the winter we had to call emergency maintenance because it set off our smoke detector. The pool was supposed to be open all summer but was a hit or miss because it was closed so often. I tried to use the gym on multiple occasions and the few times i did there was water all over the floor from kids playing with the water fountain. During inspections the assistant manager came in with maintenance right before we moved out and almost kicked our cat who was playing with toys in the living room then continued to step on his toys after he ran off. The complex's units are very small compared to what they tell you so make sure you see the unit you are considering and not an alternative. While the leasing ladies were nice a lot of the time the entire leasing office seemed pretty clueless on what was going on. The complex itself is old and they are only willing to fix what's necessary to make it livable. I made sure when I moved out to take pictures of some of the things they never really paid any attention to that could potentially be a safety issue. They are not better business bureau accredited which explains why complaining about issues doesn't go anywhere. The domosu app wouldn't accept our rent payments which in the beginning was partially on us but when we had the rent money in the account and tried to pay it it would get returned and we would get late fees so we paid with a cashiers check the majority of the time we lived there. Upon moving out we also noticed an almost $2000 charge in domosu for the month of May when I was out in April. Once we got our after move out summary we were told feel free to reach out with questions. When we reached out whoever responded to us was very snappy and unprofessional. When we had interaction with maintenance towards the end even they told us they didn't blame us for moving out.

Aubrie Lowe

May 22, 2025

The maintenance people are the best, their very helpful and kind, the property manager on the other hand Iâve never even heard from or talk to really, Iâm trying to setup the app to pay rent and it shows nothing, you call their office and nothing, so theirs room for improvement

Jackson

May 20, 2025

Payton was so nice and helpful. making sure we understood everything showing us one extra place really helped us make a decision she made sure we had a great experience

Sean Anderson

May 10, 2025

Peyton was super helpful and very informative! Everyone in the leasing office was very friendly and informative. The grounds are clean and the amenities are great!

bradley tibbetts

May 09, 2025

For me, Embarc at West Jordan has a secretary named Stephanie! Who is adorable, competent, and very professional. She demonstrates great attention and quality in her service! She makes going there a great experience.

cesar romero

May 03, 2025

The office has always been willing to help with any or me questions or issues, maintenance team is always really nice and gets things done quickly. The overall experience has been nice for a first time tenant.

Even

April 30, 2025

Stephany was so amazing helping me look for an apartment I definitely recommend itâs such an easy processâ¦â¦ they helped me out with my electrical problem and if you give them a couple of calls they do answer and help.

Berry Ortega

April 23, 2025

Stephany was so amazing helping me look for an apartment I definitely recommend itâs such an easy processâ¦â¦. Had to update me review, There sweet at first and really helpful maybe bc they just want you money but now theyâre like non existent when you have a question or need help. We have been trying to set up with Rocky Mountain power but itâs been a problem and the office wonât respond to my messages and then I tried to call and even left a voice message because I need to do laundry and itâs been difficult because they didnât explain how to get a card to do laundry :(, it shouldnât have to be this complicated.

Berry Ortega

April 23, 2025