When we first moved in, there was a strong cat urine smell stuck in the house. We had to wipe down all the walls, have the carpet re-cleaned because of visible cat hair in it. It was very unlivable at the time, however we got the smell to go away after deep cleaning it ourselves.
We had an issue with our refrigerator were the freezer wasn't working properly. We put in a maintenance request and they brought over a different one. This different one was covered in cat hair and smelled horribly of cat urine. The smell was so bad, that we had to place it outside the apartment one night and then put in a request for a new one the next morning. After the maintenance guy complained about having to switch it out again, they did. They stated they fixed our old one and brought that back, however, it was having the same issues. After a few weeks of going through this whole problem, they eventually bought us a brand new refrigerator which was nice.
We have had minor maintenance issues since then but they get fixed pretty quickly so no complaints in that regard.
There is a lot of dog waste around the property. They made a new policy since moving in where you can get fined for being caught leaving it which seems to of helped a little. I did have to knock on a neighbors door and call him out on it though.
The hot tub is always closed. They open it for a day or two then it gets closed for a week straight without notice. Once we even received a flyer stating the hot tub was back open, so that night we went all ready to take a soak and it was locked with the maintenance sign up even after advertising it was opened again.
Our apartment usually smells of marijuana because of the upstairs neighbors. When they smoke it somehow gets into our vent system in our laundry room and fills the house.
Overall, 2 stars. I have lived in a place far worse than this, but have also lived in nicer places. The reason for two stars is because of the good aspects such as maintenance is pretty good with responding and fixing most issues and management does do activities where you can win gift cards or rent discounts which is pretty cool. Be aware if you are allergic to cats! In the end, I will not be renewing my lease, as I already regret signing it in the first place.
My advice to staff would be to make sure an apartment is 100% functional and livable before posting it for move in and to fix the hot tub issue. Having a pool and hot tub is a huge attraction to most people moving somewhere, as it was for me too but I can't even use it.
Nathan Moats
January 27, 2018
