My husband and I lived at Embarc from April 2021 to April 2022. Honestly, we loved it in the beginning. We loved the leasing office staff, and spent several evenings at the firepits and enjoyed using the pool in the summer. We thought it was great that they had a little donation table in the office for the residents to give and take, and we liked that our unit was upgraded to include a washer/dryer in October.
But things started going downhill during the winter. I probably should've noticed the warning signs earlier, but I think we were too infatuated with the amenities to notice the poorly painted cabinets with layers of paint underneath, the thin walls, the tiny water heater, the flooring that is literally just sheets of plastic that comes in rolls, and the heater in the winter that just wouldn't work. Eventually, USPS couldn't deliver the mail anymore and we had to go to the West Jordan post office to get our mail for MONTHS, a water main broke on the property and the entire property was without water for 2-ish days, the year-round hot tub was drained, the water pressure in our unit significantly dropped, the dumpster began to accumulate mattresses, couches, and tables from residents that created a giant pile in the parking lot, and a neighbor harassed me for letting our dogs pee in the grass (like, seriously?). I don't blame the office staff for the bad things that happened. As far as I know, they are all very nice people just trying to do their jobs. But man, whatever company is running this property gotta get it together.
Full transparency, yes, the complex has "hidden fees", but those are normal for complexes with shared amenities. Along with rent, you will get charged some community fees, like security, valet trash, pest control, etc. We also got charged weird things when we moved out. We paid $500 for our security deposit and was charged $80 for a cleaning fee (I slaved away for days to clean that apartment before we left, I even fixed damages that were there before we arrived and were created by the maintenance staff), $65 carpet shampoo (which is fair, we do have a dog that sheds, but I vacuumed that carpet 3 times the day we left), $20 for drip pans, $145 for utility fees in March, and $145 for utility fees in April. We were refunded $44 from our original $500 security deposit. For any current or future residents, I would not plan on getting back your security deposit. I still have our original lease, and no where does it say we would be charged these things beyond normal wear and tear.
Kathleen Medeiros
May 21, 2022
